Taylor Ashley Ltd
Effective date: 01 March 2026

Taylor Ashley Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal details (such as your name, phone number, email address, and home address) when you contact us, request a survey or book a service.
  • Project details related to your loft survey, installation or quotation.
  • Technical information such as IP address, browser type, and how you interact with our website (collected via cookies or analytics tools).

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotations.
  • Arrange and carry out surveys and installations.
  • Communicate with you regarding your project.
  • Improve our website and services.
  • Comply with legal and regulatory obligations.

We will never sell, rent or share your personal information with third parties for marketing purposes.

3. Sharing Your Information

We may share your information with:

  • Trusted contractors or suppliers who help us deliver our services (only when necessary).
  • Service providers such as IT or website hosting companies (for secure data processing).
  • Legal or regulatory authorities if required by law.

All third parties are required to keep your information safe and only use it for the purposes agreed.

4. Data Security

We take appropriate technical and organisational measures to protect your information against loss, misuse, unauthorised access or disclosure.

5. How Long We Keep Your Information

We keep personal information only as long as necessary to provide our services, comply with legal obligations and resolve disputes. After this, data will be securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to your personal data.
  • Request deletion of your personal data (where applicable).
  • Object to or restrict how we use your data.
  • Withdraw consent (if processing is based on consent).

To exercise your rights, please contact us using the details below.

7. Cookie

Our website may use cookies to improve functionality and collect anonymous usage statistics. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Taylor Ashley Ltd
Woodlands Farm
Rectory Road
Weeley Heath
Essex
CO16 9BL

01255 831225
07773 777 421
info@taylorashley.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.